Using our SeriouslyRAD® framework, we developed an interactive integration system that automatically transforms data between two large back-office systems.
The system processes more than 45,000 policy-related records each month, and staff can monitor it, maintain the rules, and handle exceptional cases.
Tenet required a new data integration to replace an existing integration when replacing a key back office system. They wanted a system that would automatically perform the data transformation while allowing them to manage the rules and manually handle exceptional cases.
We designed a centralised integration system with a web-based administration interface for staff to monitor and maintain the integration process.
A dashboard was included to display live information about the integration process, highlighting cases requiring staff input. Sections were added to allow the staff to manage the data mappings used by the integration process. These were also added to allow staff to map cases that couldn’t be handled manually automatically.
The system was also designed to send summary emails detailing the state of the integration process and providing links to any cases requiring manual intervention.
Using the core components of our SeriouslyRAD® framework in conjunction with our integration plugin, we quickly developed the integration system and web-based administration interface. We added base mappings supplied by Tenet and performed rigorous testing using test data to ensure our high standards were met.
We worked closely with Tenet throughout user acceptance testing to help demonstrate that the system fully met its acceptance criteria.
The system was then handed over to Tenet’s infrastructure team for deployment into their production environment.
In addition to the monitoring provided by the system, we’ve been on hand since release to provide ongoing monitoring and support, quickly responding to any requested changes and queries.