Sitedesk
SaaS Development
Bespoke Customer Portals
We help businesses build fully bespoke customer portals to improve communication, efficiencies and support for your customers. Our customer portals can include unique business features tailored to your organisation to save your customers time and business money.
Seriously RAD for Bespoke Customer Portals
We have over 20 years of experience developing unique software solutions, including bespoke customer portals. Every business has unique requirements, so we offer solutions tailored to your needs. We don’t believe in a one-size-fits-all approach!
Our fixed-price options and fast turnaround times are perfect for companies looking for efficient and cost-effective solutions. With our bespoke systems, you can be sure that your customer portal will meet your expectations, leading a digital transformation of your business.
SeriouslyRAD® Framework for Bespoke Customer Portals
Our SeriouslyRAD® Framework is ideally suited for building bespoke customer portals that are secure, scalable, and user-friendly. Here’s why;
Faster Development
Our framework provides a foundation of pre-built features and best practices, allowing us more time to build features unique to your business.
System Architecture
Our framework utilises modern technologies designed for scalability and security. Your portal can grow with your business whilst protecting sensitive customer data.
Consistent User-Experience
Our framework prioritises a consistent and intuitive user interface across all devices, providing your customers with a familiar and easy-to-navigate experience.
Granular Access Control
Our framework handles user permissions to ensure only authorised users can access specific data and functionalities within the portal.
Document Generation
Our framework can automatically generate reports and documents through workflows, schedules or on-demand.
What is a bespoke customer portal?
A bespoke customer portal is a customised platform designed to provide customers with a unique and personalised experience. It typically includes account management, order tracking, or customer support. Customer portals are often delivered through a web application that can be accessed by any user with an internet connection. Still, different use cases can require different application delivery.
The portal can be integrated with a company’s existing systems and tailored to meet the business’s and its customers’ specific needs. A bespoke portal can help improve customer satisfaction and loyalty by providing a convenient and efficient way for customers to interact with a company. It will also save the business time and money on customer support by improving knowledge sharing and communication channels with customers.
Benefits of a Bespoke Customer Portal
If your business relies heavily on customer communication through customer support, then a bespoke customer portal may have enormous benefits for your business, including;
Enhanced Customer Experience
A bespoke portal provides a central, user-friendly hub for customers to access everything they need in one place. This can include features like self-service options for managing accounts, tracking orders, downloading resources, and even submitting support tickets. The portal can be accessible 24/7, allowing customers to get what they need when needed.
Increased Efficiency
Bespoke portals streamline communication and processes. Customers can access information and resolve issues independently, reducing the burden on your customer support team. Secure file sharing and document management can also improve internal workflows and collaboration.
Deeper Customer Insights
The portal can collect valuable data on customer behaviour and preferences through their interactions within the platform. This data can personalise the customer experience, tailor marketing campaigns, and develop new products or services that cater to your customer base better.
Improved Brand Loyalty
A bespoke portal prioritising ease of use and valuable features fosters positive customer sentiment. Demonstrating that you value their time and satisfaction can cultivate stronger brand loyalty and encourage repeat business.
Scalability and Flexibility
A bespoke solution can be designed to adapt and grow with your business. As your needs evolve, you can add new features and functionalities to the portal to ensure it continues to meet your customer demands.
Success Stories
Discover the transformative impact of SeriouslyRAD’s custom software through our success stories. These testimonials and case studies highlight the innovation and efficiency we bring to every project, showcasing real results and the power of partnership.
SeriouslyRAD exceeded our expectations. Their bespoke software solution not only solved our immediate challenges but also drove significant improvements in our overall efficiency. A game-changer for our business.
Matthew Cunliffe Director
Our Process
Creating a bespoke customer portal is more than just building a basic system; it’s about transforming your business to drive real impact. Our process ensures that customer portals are aligned with your goals and provide a seamless experience for your customers.
01. Get To Know You Meeting
We always begin with an informal chat. We aim to gain a deep understanding of your challenges and vision for the future. We ask questions such as what features you want to include in your customer portal and what issues you currently face with your customer experience. By listening and learning from your feedback, we can work towards improving your overall customer experience.
02. Produce Design Document
Based on the discovery session, we’ll create design documents detailing the bespoke customer portal we’ll build for you, covering user experience, functionality, integrations, and more. We’ll work closely with your team to ensure everyone understands the plan.
03. Project Execution
Once the blueprint is finalised, we will start working on the project. We will keep you updated on our progress throughout the process and consider your feedback to ensure we deliver the best possible outcome. When the time comes to launch, we will collaborate with your IT team or handle the deployment ourselves to ensure everything is set up for success.
FAQs
Please see the most frequently asked questions regarding our business process automation; if we don’t answer your question below, please don’t hesitate to email us at [email protected].
What features can be included in a bespoke customer portal?
Like many of our services, bespoke customer portals offer a high degree of customisation that can be tailored to your specific business needs and operations. Here’s a breakdown of some commonly included functionalities;
Self-Service
Self-service features can help save your customer service team time by allowing your customers to manage their own accounts, subscriptions, and orders. The self-service features could also include a knowledge hub of articles, guides, and FAQs to solve basic customer service queries or a support ticket system to manage queries that can’t be helped through the knowledge hub.
Communciation
Communication features allow you to communicate with the customer by sending secure messages and account notifications and gathering feedback from your customer to improve your product or services.
Resources and Documentation
If you provide customers with documentation, your customer portal could include a resource feature that manages all documentation between your business and your customers. It could also host training resources or instructions for specific products or services.
How long does it take to build a custom portal?
The cost and time required to build a custom portal vary depending on various factors. This makes it virtually impossible to answer the question alone with timescales. We have written a timescales guide that explains how these factors affect projects, shows examples of project timescales, and describes our process and how long specific tasks take.
How secure is a bespoke customer portal?
We use modern technologies designed to be scalable and secure, ensuring our customer portals are safe and protected. Our SeriouslyRAD® Framework, developed by security experts, provides granular access control, allowing you to set user permissions to ensure that only authorised users can access specific data and functionalities within the portal.
We also provide secure file-sharing and document management features to enhance internal workflows and collaboration. We follow industry data encryption standards and conduct regular security audits and updates to protect your portal from potential threats.
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